Hot Prices & Fast Australia Wide Delivery
Hot.com.au supplies Office-Tech & Lifestyle products from various manufacturers & their distributor's warehouses.
Popular products are often shipped from Our HOT Warehouse.
- Same ACN/ABN 33 006 341 760 Est. Since 1984.
Australia Wide Delivery
Of technology products from our warehouse and distributor warehouses in WA, QLD, NSW, SA, TAS & VIC. (Head office address)
Bank Deposit Details (DD)
ANZ: BSB 013225 AC# 304013409
If you find a better Genuine price please contact us
We don't pretend to have everything in stock in our warehouse; and we let you know if it's coming from a distributor's.
Registered Australian business since 1984
That's back when Bob Hawke was prime minister and the first Apple Mac was released - we've been in the technology business for over 30 years. If you browse the headings on this page you'll see we offer you peace of mind when parting with your money on the Internet.
- Security Information
Your credit card details are never stored on our servers
We also use our own servers, not shared or virtual servers where other sites can infect ours.
Hosted in a PCI DSS Level 1 Compliant Facility, with fully redundant hardware in two geographically separated data centers.
As good as they are your sensitive data is not kept on them.
Notice how fast our complex pages are rendered because we're not sharing a processor with many other sites.
BPAY Accepted is a great double check of the web site you intend to purchase from.
BPAY don't allow just anyone to accept BPAY payments, they check up on the company and that's got to be a good thing for YOU.
So if you're wondering if your money is safe with BPAY and a company incorporated in 1984 (us) you can't go wrong!View comprehensive information on our companies incorporation date (1984) and see how we secure your personal information.
- Supplier & Warehouse FAQ
Suppliers Warehouse Symbols
Indicate if hot.com.au () has the stock or it's coming from another company or distributor. |more|
There are only so many distributors of the type of products we offer on hot.com.au, we're showing you their feeds as well as our warehouse. This is what most other web shops do also, many however don't make it clear the stock is not theirs and they really can't rely upon the stock count data. How many times have people ordered and let down even though "they said they had 5+ in stock" - More often than not they have none.
To learn more see this review.
The comparison we offer is between all the offerings from our major distributors, some may have stock when others do not etc. The main problem if you look at the forums is that almost anyone with a notebook can get a feed and pretend that they are a massive store when in fact the "store" is sitting on the kitchen table (in some cases) so it's hard to know if they will actually deliver what you've paid for.
We use our own warehouse for popular items, or items we buy in bulk. We don't use misleading wording like In-Stock or In-Store when it's not |Insider info| so you can make an informed purchase. (Picture below).
We do not allow access to our warehouse for security reasons and to keep costs down. We are in competition with web-only prices however unlike most web stores we actually hold stock of our best selling items. If you doubt this we can arrange to have your item shown on our web camera. Goods can be shipped to our parent companies office for pick up however the courier charges apply.
See several prices for the same item?
Choose from the supplier that is cheapest and has stock or back-order if you'd rather wait because the price is lower.
Whichever supplier you choose you'll still be dealing with hot.com.au as we take care of all the details.
Hot is the only shopping engine that takes responsibility for the transaction, rather than lead you to web shops that may not be able to deliver what they promise.
- Price Matching on Genuine stock
Sure for genuine prices with stock, not Gray Market. We will even try to better the price as you've done our job for us!
We also look at the checkout price, for example we've seen cheap prices on bar code scanners but they can charge from $25 to $78 for delivery or a $40 surcharge!
Our Terms & Conditions apply as most suppliers don't want to sell below cost. Sometimes what looks cheap is not if you go through their checkout.
No "Gray market" stock
You may see the above graphic on models we know are sold "Gray Market", in effect second hand.
They have been purchased O/S in someones name already, that's why often there is no local "Manufacturer Warranty"
(You rely on the seller being in business if you have a problem, sometimes there are hidden shipping charges back O/S too!). |contact|
We can help with finance too
hot.com.au offers Flexirent and other finance options (subject to approval) to preserve cash flow and give maximum tax deductions. |details|
- Delivery Tracking
Fast Delivery, track with your accountTo see detailed status of your order(s) click on order# under:
(My Account > Orders) Note we often email you the details so please check your spam folder.
- Why the Hotter the better!
We pay you $50.00 if we mess up your order!
In the rare event we billed your card then there were unforeseen delays in shipping your order (a) we will refund upon e-mailed request to cancel the order the amount we billed your card plus $50.
(a) This offer applies to Credit Card Payments as we can check the stock before actually billing your card. You can get a fast confirmation of stock by e-mail before paying via Paypal, B-Pay or DD to also be eligible for this offer. Excludes goods already delivered or in transit from us, or a distributor to you..
Amount we pay you can't be in excess of your order value, for example if your card was charged $30 you will be paid back the $30 plus another $30 giving $60 in total. Refunds as per above will be paid within 7 days and may at our discretion be paid via store a coupon.
You agree to allow us the stated delivery times in (b) below and not post negative feedback on forums & rating sites etc. before the time expires. You agree to make every effort to contact us first.
(b) For the purpose of supply/shipping a reasonable maximum amount of time is 21 working days. (Most east coast city deliveries are one to three working days, WA can be two or three days more..) unless the goods were listed as "Back order" or "Special order" etc. in which case the maximum time (excluding OS imports, and special non-stock orders i.e. lamps where we bill your card before we order) is agreed as 90 working days. See other conditions below.
Excludes Back Orders () and During public holidays (+/- week) such as Christmas to New Year a products that may have been listed as in-stock can when we process your order become a back-order, during breaks stock data may become less accurate.
We will contact you should this happen for your instructions. During this busy period we suggest you contact us via email if your order is urgent.
• Delivery time guarantee is working days and does not cover holiday breaks or weekends.
• Over 14 days expected delivery time we will contact you. If you decide to wait longer then no $50 guarantee applies.
• If we have not billed your card for any reason including the item(s) were on back-order and you decide you still want to place an order (we must bill your card or have payment first) the $50 guarantee will not apply.
-- Our reasoning is back-orders and their actual delivery dates are out of our hands, that's why we try to avoid billing your card in the first place.
From: Michael Biexxxn [mailto:firstname.lastname@example.org]
Sent: Tuesday, 21 September 2010 9:08 PM
To: Steven Subject: Refund plus $50 from hot.com.au
Hi Steve, Just a quick email to say thanks for the full refund plus the extra $50 from your "If we stuff up offer." Pity that it didn't work out, but happy to visit your website next time I need a new lamp for my projector.
Yours sincerely, Michael Bxxx, Western Australia
(e-mail on file at hot.com.au)
We list stock data from distributors, companies and our own warehouse. You're told up front if we have it or it's coming from somewhere else, but regardless you only deal with hot.com.au and we'll do our best to have you coming back!
Play Video below..
If you'd like a photo before you buy just let us know!